In response to the COVID-19 pandemic DCM Institute has regrettably cancelled the 2020 VILLAGE SUMMIT. We look forward to bringing the VILLAGE SUMMIT back in 2021. 


Welcome to the VILLAGE SUMMIT 2021


The DCM Institute is proud to present two days of inspiration, unique learnings in community leadership, focused technical and soft skill development, professional development and networking.


The retirement village sector is facing unprecedented opportunity for growth but faces headwinds and the challenges of competition for the rapidly changing customer. 


Now is the time to review and invest in new skills. Now is the time to learn how to better serve today’s village customers, to prepare for tomorrow’s customers and grow. 


Invest in Professional Village Management: Lead From The Centre


The Village Manager and HO support are the centre of every successful Village.


People, passion and professionalism are the pillars for achieving the optimum outcomes for residents and operators.


Village management is an ‘in the field’ leadership role, leading the delivery of ‘best imaginable services’ for residents and a balanced return for the operator, in a complex human and regulatory environment.




  • A high intensity two-day forum focused on Village Managers and HO support

  • Extension on existing learnings and skills

  • Leadership skills and personal development 

  • Leadership experts showcasing the soft skills of leading people and communities 

  • A comprehensive review of ‘regulations’ - how they are changing the business of retirement Villages and the skills required 

  • Mastering the 8 Point Plan, the Code of Conduct, Accreditation

  • Technology and retirement villages: efficiencies, care support, compliance

  • Property and assets management

  • Sales and marketing skills and the bottom line impact

  • A deep briefing on the retirement village sector and its exciting growth future 

  • Insight into the current and future expectations of residents

  • A foundation for ongoing professional development and career advancement

  • Networking - at the SUMMIT and beyond


Imagine 25 leading speakers to inspire and learn


Join the most important people in the business of retirement villages and hear from a unique panel of 25 leading speakers:

  • Experienced Village Managers

  • Leading resident advocates

  • Leading operator CEOs

  • Regulatory experts

  • Customer experience professionals

  • Marketing and sales leaders

  • World experts on Village and care facilities


And more.


Invest in Networking


At the SUMMIT: building on the collegiate tradition of the retirement village sector, delegates from each region will join together at our special ‘Networking Restaurant Dinners’. Delegates from each state will be allocated one special restaurant for a private dining experience.


Beyond the SUMMIT: delegates will have complimentary access to the ‘The Village Network by DCM’, a National Secretariat, coordinating quarterly regional Village Manager meetings across the country, with guest speakers, topical subjects and the opportunity to share local ‘knowledge’.



Why invest in village & HO management


  • Build skills and confidence: 51% of Village Managers leave the sector within three years

  • Recognise and retain valued team members

  • Reduce disruption/business risk and recruitment costs

  • Increase business and compliance IP

  • Increase resident satisfaction

  • Build ‘village/operator of excellence’ reputation



Ongoing career professional development


Build on the experience and learnings from the VILLAGE SUMMIT. The DCM Institute has launched a 12 month professional development program, including state based quarterly learning days, online learnings, webinars, forums and access to highly developed tools and resources. 


Invest Now. VILLAGE SUMMIT just $1,850 + GST


Please join us at the VILLAGE SUMMIT. Positions are limited so book early to avoid disappointment.


Great value: two days at $1,850 including the Networking Restaurant Dinner. Discounts available for three or more delegates.


Special discounted conference hotel room rates are available at Sheraton Grand Sydney Hyde Park.

Contact Us
DCM Institute
Waterview Wharf Workshops
Unit 18 & 19, 37 Nicholson Street
Key Contacts
Judy Martin
Program and Corporate enquiries
0437 649 672
Anna Archibald
Sponsorship enquiries
0414 844 980
Heidi Jephtha
Registration and accommodation enquiries
0402 488 111