It is our intention to revisit the program toward the end of 2020, early 2021 to review the speakers and sessions to ensure it will match your needs in 2021. We thank you in advance for your commitment to the VILLAGE SUMMIT and patience to allow us to review the speakers closer to the time.
We are proud to present a unique panel of leading speakers:
Veteran Village Managers
Marketing and sales leaders
Customer experience professionals
Village world experts
Chemistry for Success /Australian Speaker of the Year
Amplifers: The Power of Motivational Leadership to Inspire and Influence
Churches of Christ in QLD
The Virtual Dementia Tour, Churches of Christ
Oak Tree Group
Share the value of resident engagement and how they build a brand based on resident trust
Chief Marketing Officer
Leveraging digital media to benefit your village and career
Partner, Customer, Brand & Marketing Advisory
With over 20 years customer and brand leadership experience at British Airways, Qantas and Virgin Australia, Mark knows about putting the Customer first!
Director - Leadership
Jodie has managed villages, led a national team of 50+ village managers, advised state regulators and designed training courses internationally.
CEO, Courageous Leadership
Explore the philosophy behind courageous leadership and in turn, dare to step into your own power as a leader.
Dr Tim Henwood
Group Manager Connected Living
Southern Cross Care SA
You don't have to be a gym junkie to AgeWell
Lorraine Poulos & Associates
Supporting residents through their life journey
Review of the retirement living sector across the country, internationally and understanding trends.
Balancing resident advocacy with industry collaboration to better resident outcomes.
RSL Care SA
Shares her own 40 year career and the importance of growing the Leadership pool in the sector
National Sales Manager NSW/ACT, APT
Pivoting a 90 year old business model to meet Customer Expectations
Senior Associate Partner
Designing for efficiency and community
Managing Director Gilmore Interior Design
The role interior design plays in establishing the social fabric of a community
General Manager Client Relations
International learnings - changing the built form to match future customer expectations
GM Operations & Customer Experience
Summerset Group NZ
Establishing and delivering service and financial village benchmarks
GM - Retirement Living
Showcasing how planned sales processes generate planned sales results
National Legislation Wrap up and where to moving forward
Dr Paulo Maestro
Internationally renowned speaker & sports psychologist to the stars
How to adopt a resilient, pro-active approach to virtually all aspects of Village Management
Tamara Rasmussen, Head of Resident Operations,
Managing regulation change and guiding an organisation through National Regulation reforms