DAY ONE: THURSDAY 12 AUGUST 2021
8.15 Registration
8.45 DEEP DIVE: THE RETIREMENT LIVING SECTOR TODAY
Christopher Baynes, CEO, DCM Media
Analysing Retirement Living issues: trends of today and impacts on tomorrow. Consumers, sales, property, regulation.
9.30 LEADERSHIP MOTIVATION AND METHODS
Matt Church, Australian Speaker of the Year
The power of leadership: How to inspire residents to live their best life, how to grow yourself and add value to your community.
10.30 Barista Coffee and Networking
11.15 THE 'HOW' OF SALES AND THE 'WHY'
Angus Kukura, GM Retirement, Amicum
Planned sales processes generate planned sales results.
11.45 HOW TO BUILD STRONG COMMUNITIES
Mark Bindon, CEO, Oak Tree Group
How to invest time and resources building a strong village and the big community payoff.
12.15 PIVOTING TO MEET CUSTOMER EXPECTATIONS
Rochelle Thompson, National Sales Manager, APT
Residents are changing and therefore so must we. Find your sweet spot.
1.00 SEATED LUNCH
2.00 NATIONAL LEGISLATION WRAP UP
Tammy Berghofer, Special Council, MinterEllison
National Legislation wrap up and where to moving forward.
2.30 MANAGING LEGISLATIVE REFORM
Tamara Rasmussen, Head of Resident Operations, Leandlease
Leading an organisation through National Regulation reform. Tips and hints for managing reform.
3.00 Barista Coffee and Networking
3.30 NAVIGATING AGED CARE & HOME CARE
Lorraine Poulous, Poulous Consulting
Understanding today's essential care services and supporting residents.
4.00 LEARNING FROM NZ: OPERATIONAL BEST PRACTICE
Eleanor Young, General Manager Operations, Sommerset Group (NZ villages)
Establishing and delivering operational outcomes with a customer service focus to achieve financial village benchmarks
4.30 BUILDING DEMENTIA FRIENDLY COMMUNITIES
Rebecca Hogan, Operations Manager,
Churches of Christ QLD
Improving the outcomes for those with Dementia.
Judy Martin, DCM Institute
The Virtual Dementia Tour
5.00-6.00 Close & Networking Drinks
6.30 STATE NETWORKING PREMIUM DINNERS
DAY TWO: FRIDAY 13 AUGUST 2021
8.00 NETWORKING BREAKFAST
8.15 COURAGEOUS LEADERSHIP
Sonia McDonald, CEO, Courageous Leadership
What does it mean to be a courageous leader? How do you build a team who have trust in you and are in turn brave and resilient? Explore the philosophy behind courageous leadership and in turn, dare to step into your own power as a leader.
9.00 'REAL FACTS' - RESEARCH-BASED VILLAGE SALES SCRIPTS
Christopher Baynes, CEO, DCM Media
50 indisputable facts that every potential customer must know.
9.30 BUILDING COMMUNITIES FOR LIVING
Designing for integration/communities
Panel Facilitator: Jodie Prosser, DCM Institute
Rulla Asmar, Sen. Assoc. Partner, Marchese Partners
Danny Hammon, Gen. Mger, Woollam Constructions
Jennifer Gilmore, CEO, Gilmore Interiors
10.30 AGEING WELL
Dr Tim Henwood, AGEFit
"Wellness" programs deliver real benefits to residents and villages
10.55 Barista Coffee and Networking
11.25 TO BE FRANK WITH YOU
Judy Mayfield, President, Queensland Resident Association
What really concerns residents.
11.45 DIGITAL AGE - SOCIAL MEDIA
Amanda Jones, Chief Marketing Manager, MIRUS
Understanding the possible proven tools and techniques.
12.15 SEATED LUNCH
1.00 PUTTING THE CUSTOMER FIRST, BUILDING OPERATOR BRAND
Mark Hassell, Customer Brand Marketing Advisory, Partner KPMG
Lessons learnt at Virgin Australia, applied to Retirement Living
1.30 FIGHTING FOR THE PREFERRED FUTURE
Dr Paulo Maestro, Internationally renowned speaker and sports psychologist to the stars
Paulo honestly believes Village Managers need to get "uncomfortable and 'Tribal" again in order to "Fight For Their Preferred Future"... and adopt a resilient, pro-active approach to virtually everything they do.
2.30 CLOSING REMARKS
Jodie Prosser, Director Leadership & Learning,
DCM Institute
2.45 Close