DAY ONE: MONDAY 10 AUGUST

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8.15   Registration

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8.45  DEEP DIVE: THE RETIREMENT LIVING SECTOR TODAY

Christopher Baynes, CEO, DCM Media

Analysing Retirement Living issues: trends of today and impacts on tomorrow. Consumers, sales, property, regulation.

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9.30  LEADERSHIP MOTIVATION AND METHODS

Matt Church, Australian Speaker of the Year

The power of leadership: How to inspire residents to live their best life, how to grow yourself and add value to your community.

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10.30  Barista Coffee and Networking                          

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11.15  THE 'HOW' OF SALES AND THE 'WHY'

Angus Kukura

Planned sales processes generate planned sales results.

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11.45  HOW TO BUILD STRONG COMMUNITIES

Mark Bindon, CEO, Oak Tree Group

How to invest time and resources building a strong village and the big community payoff.

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12.15   PIVOTING TO MEET CUSTOMER EXPECTATIONS

Rochelle Thompson, National Sales Manager, APT

Residents are changing and therefore so must we. Find your sweet spot.

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1.00   SEATED LUNCH                                                 

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2.00   NATIONAL LEGISLATION WRAP UP 

Tammy Berghofer, Special Council, MinterEllison

National Legislation wrap up and where to moving forward.

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2.30   MANAGING LEGISLATIVE REFORM

Tamara Rasmussen, Head of Resident Operations, Leandlease

Leading an organisation through National Regulation reform. Tips and hints for managing reform.

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3.00   Barista Coffee and Networking

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3.30   NAVIGATING AGED CARE & HOME CARE

Lorraine Poulous, Poulous Consulting

Understanding today's essential care services and supporting residents.

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3.55   AGEING WELL

Dr Tim Henwood, AGEFit

 

"Wellness" programs deliver real benefits to residents and villages.

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4.20   BUILDING DEMENTIA FRIENDLY COMMUNITIES

Rebecca Hogan, Operations Manager,

Churches of Christ QLD

Improving the outcomes for those with Dementia.

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Judy Martin, DCM Institute

The Virtual Dementia Tour

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5.00   Networking Drinks​

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6.30   STATE NETWORKING PREMIUM DINNERS

DAY TWO: TUESDAY 11 AUGUST

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8.00   NETWORKING BREAKFAST

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9.00  COURAGEOUS LEADERSHIP

Sonia McDonald, CEO, Courageous Leadership

What does it mean to be a courageous leader? How do you build a team who have trust in you and are in turn brave and resilient? Explore the philosophy behind courageous leadership and in turn, dare to step into your own power as a leader.

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9.45  LEARNING FROM NZ: OPERATIONAL BEST PRACTICE

Eleanor Young, General Manager Operations, Sommerset Group (NZ villages)

Establishing and delivering operational outcomes with a customer service focus to achieve financial village benchmarks

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10.15  'REAL FACTS' - RESEARCH-BASED VILLAGE SALES SCRIPTS

Christopher Baynes, CEO, DCM Media

50 indisputable facts that every potential customer must know.

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10.45  Barista Coffee and Networking

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11.15  BUILDING COMMUNITIES FOR LIVING

Panel Facilitator: Jodie Prosser, DCM Institute

Rulla Asmar, Sen. Assoc. Partner, Marchese Partners

Danny Hammon, Gen. Mger, Woollam Constructions

Jennifer Gilmore, CEO, Gilmore Interiors

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11.50  TO BE FRANK WITH YOU

Judy Mayfield, President, Queensland Resident Association

What really concerns residents.

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12.10   PUTTING THE CUSTOMER FIRST, BUILDING OPERATOR BRAND

Mark Hassell, Customer Brand Marketing Advisory, Partner KPMG

 

Lessons learnt at Virgin Australia, applied to Retirement Living

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12.45   SEATED LUNCH

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1.45   DIGITAL AGE - SOCIAL MEDIA

Amanda Jones, Chief Marketing Manager, MIRUS

Understanding the possible proven tools and techniques.

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2.15   FIGHTING FOR THE PREFERRED FUTURE

Dr Paulo Maestro, Internationally renowned speaker and sports psychologist to the stars

Paulo honestly believes Village Managers need to get "uncomfortable and 'Tribal" again in order to "Fight For Their Preferred Future"... and adopt a resilient, pro-active approach to virtually everything they do.

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2.40   CLOSING REMARKS

Jodie Prosser, Director Leadership & Learning,

DCM Institute

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2.45   Close