8.30 STATE OF NATION
Christopher Baynes, CEO, DCM Group
The sector is entering its strongest and longest growth phase, with new customers, new services and new models. Understand the opportunities and how to maximise them.
9.00 POWER OF LEADERSHIP
Matt Church, Thought Leaders
Matt is a formidable leadership coach. He will expand your understanding of effective leadership and how to inspire your team and residents, and grow yourself, while adding value to your community.
10.00 CULTURE AND BEING PART OF A TEAM IN THE RETIREMENT LIVING SECTOR
NSW – Byron Cannon, CEO, LDK Seniors' Living
WA – Stephanie Buckland, CEO, Amana Living
SA – Frank Weits, CEO, ACH
QLD – Simon Fawssett, COO, RetireAustralia
VIC – Beverly Smith, EGM Residential Communities, Australian Unity
Importance of building succession plans and career paths for existing workforce to keep teams engaged and passionate about the sector and their role.
10.30 Barista Coffee and Networking
11.00 BUILDING SOCIAL LICENCE AND THE PHILOSOPHY OF HAPPINESS
Rachel Argaman, CEO, Opal Healthcare
Each business needs to earn a social licence in its community. The reward is personal satisfaction and respect for the business brand by the local population.
11.20 HOW TO BUILD VILLAGE AND LOCAL COMMUNITY ENGAGEMENT
Becky Hirst, Author, For the Love of Community Engagement
The number one value delivered to residents during COVID was a sense of community. The strongest driver for new sales is your community brand. Becky presents the building steps.
11.50 WHAT TO DO WHEN THE BUBBLE BURSTS
NSW – Karen Mattingley, Director of Sales, Marketability
WA – Michael Graebner, Managing Director, Seniors Own
SA – Jodie Prosser, Leadership Director, DCM Institute
QLD – TBC
VIC – Katherine Leonardos, GM Community Engagement, Australian Unity
The Boomer has introduced a new customer with different drivers and expectations. Here about the relationships and processes needed to maximise the short-term opportunity and optimise long-term sales and satisfaction growth in tough markets.
12.20 WHERE DOES CARE FIT IN YOUR VILLAGE? (provide it or partner with a third party)
NSW – Lynn Bailey, Executive General Manager, Fresh Hope Care + John Leo, CEO, Mbark
WA – Ray Glickman, Principal, From Left Filed + John Ford, ceo, St Ives Retirement Living
SA – Alok Kumar, CEO, Omega Communities + Christian McIntosh, Stockland
QLD – Jason Eldering, CEO, Southern Cross Care + Nick Louden, CEO & MD, Envigor
VIC – Derek McMillian, Managing Director, Centennial Living + Suzanne Petterson, CEO, LUXE CARE
As a manager of senior’s communities the expectation of the new consumer and potentially the government is that operators will have the knowledge, tools and ability to assist residents in their ageing journey either building capability internally or by partnering with a provider.
1.00 NETWORKING LUNCH
2.00 MASTERING THE ASSET MANAGEMENT PLAN & REFORM
NSW – Paul Burkett, CEO, Baldwin Group Care + Domenic Fonte, CEO, AssetFuture
The most pressing and complex compliance challenge – establishing a comprehensive AMP by 1 July 2022.Demanding but good for resident relations and business – if done right the first time.
2.00 REGULATION AND REFORMS IN RETIREMENT LIVING
WA – Bianca McGoldrick, Partner, Jackson MacDonald
SA – Alf Macolino, Consultant, O'Loughlins Lawyers
QLD – Tammy Berghofer, Partner, MinterEllison
VIC – Rosemary Southgate, Principal, Russell Kennedy Lawyers
Understand the direction of unfolding regulations and how to manage the volume and the expectations of all stakeholders. A ‘vital for business’ session.
2.20 UNDERSTANDING THE NUMBERS AND THEIR OPPORTUNITIES
Stuart Hutchinson, Managing Partner, Stewart Brown
A finance person lifts the hood on the drivers of retirement living today. Understand the numbers, understand the value of current and new services and what they can deliver to the bottom line.
2.40 THE BEST OF AMERICA
Margaret Wylde, CEO Promatura (USA)
Village management is a big and mature business career and role in the USA. Margaret Wylde will discuss what the role is expected to deliver residents and operators, what success looks like and why.
3.00 Barista Coffee and Networking
3.30 RENOVATE OR DETONATE
NSW – Simon Militano, Director, SALA Solutions
WA – John Murray, ceo, RAAFA WA
SA – Jason Sack, General Manager, Living Choice
QLD – Glen Brown, CEO, Reside Communities + Danielle McKenzie, CEO, Sundale
VIC – Tony Randello, ceo, AVEO
As many villages are approaching their 30th year CEO’s around the sector are making the hard decisions to renovate and extend the life of the existing building, detonate and reposition their villages or simply find other land to build new villages.
4.00 QUIET COURAGE IS THE FOUNDATION OF POSITIVE PERSONAL AND BUSINESS CHANGE
NSW – Sonia McDonald, CEO, Courageous Leadership
WA – Jacqui Perkins, CEO, Jacqui Perkins Consultancy
SA – Jacqui Perkins, CEO, Jacqui Perkins Consultancy
QLD – Jacqui Perkins, CEO, Jacqui Perkins Consultancy
VIC – Sonia McDonald, CEO & Founder, LeadershipHQ
Explore the philosophy behind courageous leadership and in turn, dare to step into your own power as a leader.
4.45 CLOSING REMARKS
Jodie Prosser, Director Leadership & Learning, DCM Institute
5.00-6.00 Close & Networking Drinks