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8.00   Registration

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8.30  STATE OF NATION

Christopher Baynes, CEO, DCM Group

The sector is entering its strongest and longest growth phase, with new customers, new services and new models. Understand the opportunities and how to maximise them.

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9.00  POWER OF LEADERSHIP

Matt Church, Thought Leaders

Matt is a formidable leadership coach. He will expand your understanding of effective leadership and how to inspire your team and residents, and grow yourself, while adding value to your community.

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10.00   CULTURE AND BEING PART OF A TEAM IN THE RETIREMENT LIVING SECTOR

• NSW – Byron Cannon, CEO, LDK Seniors' Living

• WA – Stephanie Buckland, CEO, Amana Living

• SA – Frank Weits, CEO, ACH

• QLD – Simon Fawssett, COO, RetireAustralia

• VIC – Beverly Smith, EGM Residential Communities, Australian Unity

Importance of building succession plans and career paths for existing workforce to keep teams engaged and passionate about the sector and their role.

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10.30  Barista Coffee and Networking                          

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11.00  BUILDING SOCIAL LICENCE AND THE PHILOSOPHY OF HAPPINESS

Rachel Argaman, CEO, Opal Healthcare

Each business needs to earn a social licence in its community. The reward is personal satisfaction and respect for the business brand by the local population.

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11.20  HOW TO BUILD VILLAGE AND LOCAL COMMUNITY ENGAGEMENT

Becky Hirst, Author, For the Love of Community Engagement

The number one value delivered to residents during COVID was a sense of community. The strongest driver for new sales is your community brand. Becky presents the building steps.

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11.50 WHAT TO DO WHEN THE BUBBLE BURSTS

• NSW – Karen Mattingley, Director of Sales, Marketability

• WA – Michael Graebner, Managing Director, Seniors Own

• SA – Jodie Prosser, Leadership Director, DCM Institute

• QLD – TBC

• VIC – Katherine Leonardos, GM Community Engagement, Australian Unity

The Boomer has introduced a new customer with different drivers and expectations. Here about the relationships and processes needed to maximise the short-term opportunity and optimise long-term sales and satisfaction growth in tough markets.

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12.20 WHERE DOES CARE FIT IN YOUR VILLAGE? (provide it or partner with a third party)

• NSW – Lynn Bailey, Executive General Manager, Fresh Hope Care + John Leo, CEO, Mbark

• WA – Ray Glickman, Principal, From Left Filed + John Ford, ceo, St Ives Retirement Living

• SA – Alok Kumar, CEO, Omega Communities + Christian McIntosh, Stockland

• QLD – Jason Eldering, CEO, Southern Cross Care + Nick Louden, CEO & MD, Envigor

• VIC – Derek McMillian, Managing Director, Centennial Living + Suzanne Petterson, CEO, LUXE CARE

As a manager of senior’s communities the expectation of the new consumer and potentially the government is that operators will have the knowledge, tools and ability to assist residents in their ageing journey either building capability internally or by partnering with a provider.

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1.00   NETWORKING LUNCH                                                 

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2.00   MASTERING THE ASSET MANAGEMENT PLAN & REFORM

• NSW – Paul Burkett, CEO, Baldwin Group Care + Domenic Fonte, CEO, AssetFuture

The most pressing and complex compliance challenge – establishing a comprehensive AMP by 1 July 2022.Demanding but good for resident relations and business – if done right the first time.

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2.00   REGULATION AND REFORMS IN RETIREMENT LIVING

• WA – Bianca McGoldrick, Partner, Jackson MacDonald

• SA – Alf Macolino, Consultant, O'Loughlins Lawyers

• QLD – Tammy Berghofer, Partner, MinterEllison

• VIC – Rosemary Southgate, Principal, Russell Kennedy Lawyers

Understand the direction of unfolding regulations and how to manage the volume and the expectations of all stakeholders. A ‘vital for business’ session.

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2.20   UNDERSTANDING THE NUMBERS AND THEIR OPPORTUNITIES

Stuart Hutchinson, Managing Partner, Stewart Brown

A finance person lifts the hood on the drivers of retirement living today. Understand the numbers, understand the value of current and new services and what they can deliver to the bottom line.

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2.40   THE BEST OF AMERICA

Margaret Wylde, CEO Promatura (USA)

Village management is a big and mature business career and role in the USA. Margaret Wylde will discuss what the role is expected to deliver residents and operators, what success looks like and why.

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3.00   Barista Coffee and Networking

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3.30   RENOVATE OR DETONATE

• NSW – Simon Militano, Director, SALA Solutions

• WA – John Murray, ceo, RAAFA WA

• SA – Jason Sack, General Manager, Living Choice

• QLD – Glen Brown, CEO, Reside Communities + Danielle McKenzie, CEO, Sundale

• VIC – Tony Randello, ceo, AVEO

As many villages are approaching their 30th year CEO’s around the sector are making the hard decisions to renovate and extend the life of the existing building, detonate and reposition their villages or simply find other land to build new villages.

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4.00   QUIET COURAGE IS THE FOUNDATION OF POSITIVE PERSONAL AND BUSINESS CHANGE

• NSW – Sonia McDonald, CEO, Courageous Leadership

• WA – Jacqui Perkins, CEO, Jacqui Perkins Consultancy

• SA – Jacqui Perkins, CEO, Jacqui Perkins Consultancy

• QLD – Jacqui Perkins, CEO, Jacqui Perkins Consultancy

• VIC – Sonia McDonald, CEO & Founder, LeadershipHQ

Explore the philosophy behind courageous leadership and in turn, dare to step into your own power as a leader.

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4.45   CLOSING REMARKS

Jodie Prosser, Director Leadership & Learning, DCM Institute

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5.00-6.00   Close & Networking Drinks​