DAY ONE: THURSDAY 12 AUGUST 2021

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8.15   Registration

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8.45  RETIREMENT LIVING SECTOR TODAY AND TOMORROW’S OPTIMISM

Christopher Baynes, CEO, The DCM Group

The sector is entering its strongest and longest growth phase, with new customers, new services and new models. Understand the opportunities and how to maximise them.

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9.30  THE POWER OF LEADERSHIP

Matt Church, Australian Speaker of the Year

Matt is a formidable leadership coach. He will expand your understanding of effective leadership and how to inspire your team and residents, and grow yourself, while adding value to your community.

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10.30  Barista Coffee and Networking                          

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11.15  NEW SALES & NEW OPERATIONS POST COVID

Facilitator: Jodie Prosser, Director Leadership & Learning, DCM Institute

Alison Abel, Sales Director, Marketability

COVID has introduced a new customer with different drivers and expectations. How to maximise the short-term opportunity and optimise long-term sales and satisfaction growth.

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12.00  HOW TO BUILD VILLAGE AND LOCAL COMMUNITY ENGAGEMENT

Becky Hirst, Community Pioneer

The number one value delivered to residents during COVID was a sense of community. The strongest driver for new sales is your community brand. Becky presents the building steps.

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12.30   A FRESH PERSPECTIVE ON MARKETING TO SENIORS: FINDING THE ‘NEW SWEET SPOT’

Rochelle Thompson, National Sales Manager, APT Travel Group

Learn how another marketer has responded under COVID to maintain and build business against adversity.

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1.00   SEATED LUNCH                                                 

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2.00   UNDERSTANDING THE NUMBERS AND THEIR OPPORTUNITIES

Amber Cartright, Director, Ansell Strategic

A finance person lifts the hood on the drivers of retirement living today. Understand the numbers, understand the value of current and new services and what they can deliver to the bottom line.

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2.20   REGULATION AND REFORMS IN RETIREMENT LIVING

Tammy Berghofer, Partner, MinterEllison

Understand the direction of unfolding regulations and how to manage the volume and the expectations of all stakeholders. A ‘vital for business’ session

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3.00   Barista Coffee and Networking

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3.30   CULTURE AND BEING PART OF A TEAM IN THE RETIREMENT LIVING SECTOR

Br. Brett Robinson, CEO, RetireAustralia

Lessons from the rugby field, lessons from retirement living - building culture and the talents and skills of individual, when combined, deliver winning results for residents, the business and you.

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4.00   WORLD TOUR OF EMERGING RETIREMENT LIVING MODELS

Judy Martin, Chair, Global Ageing Network (Washington) & Director, DCM Institute

Excite the imagination with images and case studies of European, American and Asian retirement communities, blended in with local developments offering wellness and support services.

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4.30   OPENING THE CURTAIN ON NEW ZEALAND VILLAGE OPERATIONS

Eleanor Young, General Manager, Operations & Customer Service, Summerset Group

The highly professional and highly competitive New Zealand village market requires exceptional operational performance and exemplary customer value. Learn and understand the how and the why.

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5.00-6.00   Close & Networking Drinks​

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6.30   STATE NETWORKING PREMIUM DINNERS

DAY TWO: FRIDAY 13 AUGUST 2021

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7.45   NETWORKING BREAKFAST

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8.45  QUIET COURAGE IS THE FOUNDATION OF POSITIVE PERSONAL AND BUSINESS CHANGE

Sonia McDonald, CEO, Courageous Leadership

One of Australia’s most in demand speakers. Explore the philosophy behind courageous leadership and in turn, dare to step into your own power as a leader.

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9.45  RETIREMENT LIVING INSIGHTS FROM AMERICA

Lynne Katzmann, CEO & Founder, Juniper Communities (USA)

Medical concierge and wellness programs, alternatives to residential aged care, what the new baby boomer responds to. All on the horizon.

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10.30  Barista Coffee and Networking

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11.15  RESEARCH AND RESIDENTS: LEARNINGS AND INITIATIVES

Monica Gessner, Research Director, Australia Online Research

New understandings on what residents’ value and promote to their friends. Plus, understandings on what irritates residents, resulting in unsettled villages and local brand damage.

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11.45   UNDERSTANDING ASSET AND PROPERTY MANAGEMENT

Jodie Prosser, Director Leadership & Learning, DCM Institute

With the new, imposing NSW asset management regulations placing significant cost and additional administration on villages, develop an appreciation of the requirements and execution to minimise impact and maximise benefit.

 

12.15   TRANSFORMING VIRGIN: LESSONS IN ELEVATING A BUSINESS FROM LOW VALUE TO HIGH VALUE

Mark Hassell, Partner, Customer, Brand & Marketing Advisory, KPMG Australia

Mark Hassell led the culture change that took Virgin Airlines from a no-frills airline to a full-service best in class service provider and brand. It’s a people journey applicable to retirement living.

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12.35   SEATED LUNCH

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1.35   BUILDING SOCIAL LICENCE AND THE PHILOSOPHY OF HAPPINESS

Rachel Argamen, CEO, Opal Healthcare

Each business needs to earn a social licence in its community. The reward is personal satisfaction and respect for the business brand by the local population.

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2.00   FIGHTING FOR THE PREFERRED FUTURE

Dr Paulo Maestro, Internationally renowned speaker and sports psychologist to the stars

Paulo honestly believes Village Managers need to get "uncomfortable and 'Tribal" again in order to "Fight For Their Preferred Future"... and adopt a resilient, pro-active approach to virtually everything they do.

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2.45   CLOSING REMARKS

Jodie Prosser, Director Leadership & Learning, DCM Institute

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3.00   Close